FAQ

FAQ – Frequently Asked Questions

How long does shipping take?
Our regular delivery time is 5-15 working days

How much does shipping cost?
Shipping is free for you.

Can I return or exchange my order?

All products are made on-demand (specially for you)

Therefore, we cannot offer returns or exchanges

Please double-check your selections (size, color, design) before completing your order

If an item arrives damaged or faulty:

→ Contact us within 7 days

→ We’ll make it right as quickly as possible

What payment methods do you offer?
We accept Shopify Payments , including credit cards, Klarna, Apple Pay, and other options.

How do the sizes fit?
Our items run true to size .

Do you offer size advice?
We currently do not offer individual size advice .

How can I reach you?
You can reach us by email at: sameli_official@hotmail.com

When will I receive an answer?
We usually respond within 24–48 hours (Monday to Friday).